Last Updated: January 19, 2026
By accessing and using the Trackara Pro signature portal ("Service"), operated by Commoner Apps LLC ("Trackara," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
Trackara Pro provides a customer portal that mechanics and auto repair shops ("Service Providers") use to share documents with their customers ("Customers"). The Service allows:
IMPORTANT: Trackara Pro acts as a technology platform provider. We are NOT a party to any agreements between Service Providers and Customers, and we are not the seller of the Service Provider's work. The only exception is products Trackara sells to you directly, such as vehicle history reports (see Section 8.2). We do not:
By using the electronic signature feature, you acknowledge and agree that:
To access and retain electronic records, you need:
You have the right to request a paper copy of any electronically signed document. To request a paper copy, contact the Service Provider who sent you the document. You can also download a PDF copy from the document page.
You may withdraw your consent to electronic signatures at any time by contacting the Service Provider directly. Withdrawal of consent does not affect the legal validity of signatures made before withdrawal.
You must be at least 18 years of age and legally capable of entering into binding contracts to use this Service. By using the Service, you represent and warrant that you meet these requirements.
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and storage of your information as described in the Privacy Policy.
Depending on what you do on the Service, we collect:
See the Privacy Policy for the full details.
When using the Service, you agree to:
Service Providers are solely responsible for the accuracy and completeness of the quotes, work orders, invoices and inspection reports they present through the Service, including any photos, videos, fees or surcharges. Trackara Pro does not verify, validate, or guarantee:
Customers should verify all details with the Service Provider before signing. Inspection reports are prepared by the Service Provider's technician; they are not a warranty and are not checked by Trackara.
Signing a work order authorizes the Service Provider to perform the work listed at the price shown. Some documents include optional items you can add or decline; the total you sign is the total shown with your choices, and the Service Provider is told what you chose.
For Service Providers located in Florida, the Service shows the written estimate notices and choices required by Florida law and saves your answers with your signature. The Service Provider remains responsible for complying with Florida law.
Once a quote or work order is electronically signed:
Trackara Pro does not handle refunds, cancellations, or payment disputes between you and the Service Provider.
If your Service Provider has connected a card processor, you can pay their invoice online. You pay on the processor's own secure checkout page (Square, First Nationwide Payments or Stripe, depending on the Service Provider), and the money goes to the Service Provider's processor account. Trackara Pro never receives your card number and is not a party to the payment. Refunds, chargebacks and payment disputes are handled by the Service Provider and their processor. Any card fee shown on an invoice is set by the Service Provider.
Tapping "I've sent payment" only tells the Service Provider that you paid another way. It is not proof of payment, and the Service Provider confirms it.
Afterpay. Some invoices offer Afterpay, which is provided by Afterpay US, Inc. through Square. Paying with Afterpay is an agreement between you and Afterpay, subject to Afterpay's approval and its terms, including any late fees. The Service Provider is paid in full and remains responsible for the work. Trackara Pro is not a lender and does not decide who is approved.
Some documents offer products sold by Trackara (Commoner Apps LLC), not by the Service Provider, such as vehicle history reports. When you buy one, Trackara is the seller and Stripe processes the payment. Your card is authorized when you order and charged only once the report is delivered; if no records are found or the report can't be produced, the authorization is released and you are not charged. Report data comes from the National Motor Vehicle Title Information System (NMVTIS) and its data providers, may be incomplete, and does not replace a vehicle inspection. If you choose to share the report with the Service Provider, they can see it. All report sales are final. Once a report has been delivered it is not refundable, except where a refund is required by law. For questions about a report, contact support@trackara.app.
A Service Provider may send you a Trackara Link code to follow your vehicle's service in the free Trackara app. A code works on one device and expires on the date shown, or 12 months after you first enter it when the Service Provider has included it with your service. The Trackara app has its own terms and privacy policy.
Documents, inspection reports and invitations open from the link the Service Provider sends you, without a login. Anyone who has a link can open it, so keep it private. A signed document may no longer open from its link, so download a PDF copy if you want to keep one.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Trackara Pro is not responsible for:
IN NO EVENT SHALL TRACKARA PRO (COMMONER APPS LLC) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE, IN THE AGGREGATE, SHALL NOT EXCEED THE GREATER OF $100 USD OR THE AMOUNT YOU PAID TO TRACKARA (NOT TO A SERVICE PROVIDER) IN THE 12 MONTHS BEFORE THE CLAIM. THESE LIMITS APPLY TO EVERY THEORY OF LIABILITY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE) AND STATUTE, EVEN IF WE WERE TOLD THE DAMAGE WAS POSSIBLE AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER THE LAW THAT APPLIES TO YOUR CLAIM.
Trackara Pro is not liable for failures or interruptions of the Service due to:
We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You acknowledge that:
United States Users: These Terms are governed by the laws of the United States and the State of Texas, without regard to conflict of law principles.
Canadian Users: These Terms are governed by the federal laws of Canada and the laws of the province in which you reside, without regard to conflict of law principles.
In the event of any dispute arising from these Terms or the Service, the parties agree to follow this process:
Canadian users are not subject to binding arbitration. Any disputes will be resolved in the courts of your province of residence. You have the right to pursue claims in small claims court or through applicable provincial consumer protection tribunals.
YOU AGREE TO RESOLVE DISPUTES WITH TRACKARA PRO ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS, CLASS-WIDE ARBITRATIONS, OR ANY OTHER REPRESENTATIVE ACTIONS AGAINST TRACKARA PRO.
Canadian Users: This waiver does not apply to Canadian users, who retain all rights under Canadian law including class action participation where applicable under provincial consumer protection laws.
United States Users: Any legal action related to these Terms that is not subject to arbitration must be brought exclusively in the state or federal courts located in Texas.
Canadian Users: Disputes will be subject to the jurisdiction of the courts in your province of residence.
You agree to indemnify, defend, and hold harmless Trackara Pro (Commoner Apps LLC), its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
The Service, including its design, functionality, and content, is owned by Commoner Apps LLC and protected by copyright, trademark, and other intellectual property laws. You may not:
We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination:
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes constitutes acceptance of the modified Terms. Material changes will be indicated by updating the "Last Updated" date.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Trackara Pro regarding the Service and supersede all prior agreements and understandings.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
For questions about these Terms, please contact:
Commoner Apps LLC (Trackara Pro)
Email: support@trackara.app
Phone: (801) 946-9396
Website: https://pro.trackara.app
These Terms do not limit any consumer protection rights you may have under applicable law. Some jurisdictions do not allow certain limitations of liability or warranties, so some of the above limitations may not apply to you.
Canadian Residents: Pursuant to the Competition Act and provincial consumer protection laws, you have the right to:
Nothing in these Terms limits your rights under Canadian federal or provincial consumer protection laws.
By checking the box that consents to electronic signatures and agrees to these Terms of Service and the Privacy Policy when you sign, or by otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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